In line with our continuous improvement philosophy Genius Within CIC welcomes all feedback both compliments and complaints. We use this feedback to update and refine our working practices thus ensuring the best service possible for our customers.
Where possible, complaints will be resolved informally and quickly. If necessary they will be escalated to the company directors or a third-party for mediation.
The most important outcomes are:
- Resolving bad feeling
- Making good on negative experiences
- Preventing a reoccurrence of the issue
- Ensuring that good practice is appreciated and adopted throughout the company
A copy of this procedure is available for download below.
Please feel free to send us your feedback using the form below.