The coach will speak to everyone involved beforehand, by phone, to get a sense of what the issues are. A meeting will then be arranged, in which the coach will do some specific coaching exercises such as looking at long term goals or behaviour based feedback. During the meeting the coach will keep notes, and write a report afterwards summarising the action points going forward.
We usually find that the main element of the coaching is helping to understand how conflict has arisen, or misunderstandings over instructions and feedback have been made.
The aim is for the employee and supervisor to develop way to communicate about problems, and a deeper understanding of strengths.