Coaching FAQs

What if it isn’t for me?

Let us know, as early as possible.

We do, on occasion, swap coaches as some personalities don’t match, even though our coaches are very good at building rapport!

The most important thing is the success of the coaching, so the earlier it is raised the better. Don’t be afraid to ask for something or someone different.


Is coaching always 1:1?

No, we offer workshops on common topics such as memory, organisation and time management. Our research has shown that group work can be more effective in building up confidence and competence to self manage difficulties. It also provides a legacy of peer support in an organisation.

Our workshop ‘Memory Genius’ includes the following:

For more information

Contact our Head Office for further details, costs and timescales. or 802 291 3526

Does coaching work?

Our  annual reviews* show that our clients find their productivity improves by 70% after just nine hours! Their managers also report a 47% improvement.

The difference between the two is because our clients are rating themselves much lower than their managers to start with – we think this is due to low self confidence, something that we change during coaching.

Our research also shows that 90% of our coaching clients are still in their job 12 months later and in fact 25% have been promoted in that time! Those that have moved on have done so without lengthy Human Resources or legal disputes.

*These data are based on 512 clients and 142 line managers and has been analysed using SPSS v22 in 2016.  The data show significance at the 0.01 level, indicating that the is a 99% chance that the improvement is the result of the intervention and only a 1% chance that future cohorts would not achieve similar results.  For more information, please contact

How will I remember everything that happens in coaching?

Our coaches send a brief bullet point overview, of all the strategies and things to do, after each session. There is the option to share this with the line manager, as a follow up de-brief and conversation, as this great for remembering. We also arrange sessions with a few weeks gap between sessions. This helps our clients to remember and practise new ideas.

After the coaching is finished, we have online resources or a DVD to help refresh a certain topic or if job roles change and an areas needs to be revisited.

A final report will be constructed which summarises all the strategies that we have co-developed.  This will be shared with the supervisor and is a useful reference document.  Nothing confidential will be in the final report.

If you would like to see an example final report, please email us on

Is the supervisor involved?

We try to involve Managers and supervisors as much as possible, to give the greatest chance of carrying new ideas into everyday work. We ask supervisors to come to the first session and then we encourage regular debriefing. We have an open door policy for supervisors who want to discuss things with us.
Personal information will be kept confidential and we will not disclose examples or stories, just which solutions we are practising and how we expect them to help.

Will the coach be able to give a strategy for problems?

Sometimes, yes. Due to our years of experience, we have lots of tips to share. However, we also want to make sure that strategies suit the individual person and the exact role, so most of the time our coaches help clients to develop their own strategies. This means that:

  • The client has more ownership.
  • Strategies are bespoke.
  • The client is learning how to develop their own strategies, therefore increasing independence and confidence.
What is strategy coaching?

Coaching is about finding practical solutions to difficulties and recognising and playing to strengths. For example, if we discover that memory works best for meaningful events, we will practise ways to associate boring things with meaningful events, to remember them.

Coaching is also about working with stress levels, knowing how to change habits to be in the best state possible and identifying longer term goals to help find motivation.

Through coaching clients are expected to try new things and practise in between sessions. It isn’t always easy but it does work.
Coaching works for a range of difficulties or conditions, such as Anxiety, Depression, Dyslexia, Autistic Spectrum Condition, ADHD, Multiple Sclerosis.

All these conditions have an impact on executive functions, which are the parts of our brain responsible for decision making, memory, attention, concentration and more.
These have been shown to be improved through coaching in research.